The Razer Extended Warranty does not apply to batteries. and have validly purchased a Razer Extended Warranty for your product, the Warranty Period shall be extended for another one (1) year period, to be a total of two (2) years commencing upon the date of retail purchase of your Razer Product. If you are a customer outside of the U.S. If you are uncertain whether your Product is eligible for Limited Warranty support, please contact our support team for clarification. Please consult the product documentation provided by the product manufacturer for details. If you need product or warranty support with your third-party product, please contact the product manufacturer. Razer does not offer a warranty for third-party products. Please note that third-party products may be covered by the product manufacturer's warranty and these warranty terms are exclusively provided by the product manufacturer. Refurbished products not purchased from will have a 90 day warranty period. ![]() Refurbished Products purchased from will have the lesser of a 1 year warranty period or the warranty period as stated above. Certain "end of life", sell out or discontinued Products may have a shorter Warranty Period this will be clearly marked at the time of purchase and the given Warranty Period will be stated at that time. Razer Rechargeable Batteries for Wireless DevicesĪll new Products will have the Warranty Periods listed above, subject to applicable local law. Razer Speaker Systems and Broadcaster Devices You are eligible for Limited Warranty support for the following periods of time commencing upon the date of retail purchase of your Product (Warranty Period). Please see our warranty policy for a complete review of our warranty policy. 1038.2 g / 2.3 lbs (without wrist rest).That way you’ll be notified whether or not the issue was from their end.Razer Chroma™ customizable backlighting with 16.8 million color options If you’re anxious then you can also send Razer an email about your issue. In this scenario, all you can do is wait until the servers get back online. You can confirm this by going to the Razer Twitter and browsing the latest tweet. It could also be the case that the Razer servers were down at the time that you were trying to download the configuration tool. If you’re trying to download the Synapse on chrome then you can switch to Firefox or Opera and that would increase your chances of downloading the program on your PC. Minor bugs like this are quite common and you shouldn’t get too worried if you’re having difficulties in downloading a particular program. After that try downloading the Synapse tool again.Ī fix that worked out for some users was switching the browsers. So, just download a VPN and run it in the background. It is always better to use the paid version of VPN but a free VPN will also do the job if you don’t want to spend the money. Luckily, using a 3rd party VPN allows you to get around this issue and access the content that was blocked by your connection provider. The proxy settings of your connection can sometimes cause issues like these. So, you should try that for yourself to check if it sorts out your problem too. ![]() Some users did mention that they were able to get the configuration tool to download on their PC after rebooting the system multiple times. If you’re sure that the connection is working just fine then chances are that the actual culprit is your PC. So, make sure you do that before moving forward to other methods. Most often than not you will be able to download the program after power cycling the router once. You also have the option of using your mobile hotspot to check if that seems to help your issue. To improve the signal strength of your network it is recommended that you move the router physically closer to your PC. You should do a speed test to determine the quality of your connection. A quick restart to your router won’t take much time and has a high probability of troubleshooting minor issues like this. How to Fix Razer Synapse Won’t Downloadįirst and foremost, you should always start by checking your network connection. For some reason, if you’re not able to download Synapse on your PC then these steps might prove to be helpful for your issue. You can easily get your copy of the software from the Razer web. For example: assigning macros to the keyboard keys and changing the mouse DPI settings. This program only works with Razer products and makes it possible for users to access different features of their device. If you’ve just bought a Razer product then you should try downloading Synapse to configure your Razer device.
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